1.Why does my data card only for 2 G network?
Step 1: choose tools > options open the option of the interface.

Step 2: the type of network WCDMA only click apply.After about one minute, you can enter to 3 G network.

Step 3: if you still can't go into 3 G network on the 3 G only is selected, with can't properly set.Contact with the local carrier.

If the problem still exists is set to the correct use and 3 G only is selected, use 3 G phones to test whether by local 3 G network.If 3 G phones can enter into a 3 G network, you can infer that the problem must be and network.

2.Why do I find an unknown device in the device manager after inserting data card?
In order to solve this problem, do the following:

Step 1: when standard to improve USB host controller PCI in equipment management is disabled, the data card should establish correct.If a data card cannot be recognition, static back be caused by.In this case, shut down computer, eliminate all power cables, is connected to the computer, and then wait five to ten minutes.

Step 2: if the other USB devices connected to PC at the same time, remove all USB device, then connect the disconnect E122 again.If E122 can identify correctly, the problem could be due to the power failure motherboard.If problems continue, to the third step: step 4.

Step 3: insert E122 to other computer check can be identified E122 is correct.If it can be correct, disconnect E122, then connections, or restart your computer.If it is identified as a unknown device in the other computer, contact customer service personnel.

Step 4: insert another USB devices to check whether can be correct.If USB device also identified as a unknown device, the problem is due to hardware failure of computer.In this case, to replace or repair the USB jack motherboard.If E122 can identify the correct, contact customer service personnel.

3.Why can't I find the corresponding data card in the device manager after inserting data card?
In order to solve this problem, do the following:

The first step: try the other one USB port of computer.

This problem may be due to hardware because data card, also not be closely connectedto computer USB port.

Step 2: in the device manager, disable all the universal serial bus, and then make them; controllerOr unload all the universal serial bus, controller, then scanners.

Step 3: to restart the computer.

4.In this case, how can I be automatic installation manual installation data card?
Manual installation data card, as follows:

The first step: insert data card, wait until the virtual drives sure.

The second step: double-click on my computer.

Step 3: click on the green mobile partner icon.

Step 4: a test version, run setup. Exe;Come to a beta, run autorun. Exe test version.

Note, and the program ran other program may make data card can't work normally.Or, you can right-click the icon and move the partner selection automatically play CD installation program automatic mode.The normal installation procedure is performed.

Step 5: install software on the steps.

5.How can I make automatic installation?
Make Windows XP / 2 K play function, as follows:

Step 1: choose start run and type > gpedit.msc in run box.The group policy editor window display.

The second step: on the left panel, choose on your local computer > > > the policy of computer configuration administrative template system, and then in the Settings, double click shut down automatically play.

Step 3: click Settings TAB, select the option of not set or disability, and then click OK to close the group policy editor window.

Step 4: off the automatic play function can also set the user configuration.The difference is, set the computer configuration more extensive influence than the user configuration.

6.Identify the device in equipment management is usually be found when, but can't move partner for dial, or dial-up failure due to other mistakes.
In order to solve this problem, do the following:

First step: close and restart your mobile partners, check whether dial-up is successful.If the equipment is still can't find, implement step 2.

The second step: take out insert data card.So, dial a phone number.If the equipment is still can't find, implement step 3.
Step 3: to restart the computer.If problems continue, executive step 4.

Step 4: uninstall MP.Restart the computer and reinstall the MP.

7.In data card into the, yellow exclamation mark appeared in mass storage recognition in equipment management.
Unloading capacity data storage in equipment management and scanning equipment management.

In order to solve this problem, and then do the following:

Step 1: check whether drive is installed in accordance with the normal installation procedures.If the drive is installed manually, ensure autorun program is being run. Exe first.If the installation does not meet the requirements unloading mobile partners and to mobile partners and drive.

Step 2: if the drive installed correctly, you may be able to update the manual operation.If the drive is updated successfully, the PC system must be faulty.Run antivirus program or clean up the system.

8.No new hardware discovered when USB modem connected to the computer.What shall I do?
The first step: change to another to the USB port

The second step: check the USB cable connection

Step 3: please contact the operator or dealers

9.After successful installation (for example, the dashboard. Starhub) can't run automatically, but I link USB modem computer, it can automatic operation.Why?
This problem will appear when you use the software current version of Windows 2000, because the operating system can't support hot plugging.You can double-click on the quick icon on the dash appear on the desktop.

10.(in other words, the dashboard. Starhub) has been installed.Why did the window also shows that the "new hardware" when I connected to computers USB modem next time.
Step 1: Windows 2000, please install SP4 path.

The second step: delete "Vid_12d1 & Pid_1003" in "thank you", which is located at:

Step 3: HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Vid_12d1 & Pid_1003 enumeration USB

11 points.Why when sending a message to slow DuoGe user?
When sending messages, and USB modem to put into N parts.Later, the system will send again and again.This means that if a person failed, all the information, can not send any more.Want to know how many information successfully, you can look at them in outbox or, you can set up sending status report.

12.When surfing on the Internet, I can't receive a message.This is lost?
They have a chance narrow receive message data flow in the production line.Only when cut off the data flow you will get the message constantly.In addition, sometimes you can't open the site or no data flow, however, you can login line when sending out all the information.

13 years old.When I press the button to connect to the network, it will show a "modern not found".
At this time, the operating system does not successfully put the USB modem.Please put the USB modem computer, the operating system will automatically detect and identify USB modem hardware.

14.If I can't access the Internet?
The first step: make sure your USIM card data service is activated.You can check the operation.

The second step: click on the "connected", make the connection to the Internet.

Step 3: make sure the is correct.

15.Speed guarantee?
No, and 3 G of the actual speed will experience a customer will depend on how enough cover in a particular location, near by the number of people using the service at the same time.And provide more technical ability means more people in the same place at the same time can benefit from a superior experience.

16.Can I use my existing devices in HSDPA 7.2 area?
The existing equipment will be in HSDPA 7.2 compatible area.3 G broadband Datacard will continue to work in 1.8 bits speed and not improve the speed of 7.2 bits HSDPA.Older USB modem support maximum speed of 3.6 MBPS, so customers with these devices will enjoy faster data rates in HSDPA 7.2 place, but not as fast as those who use the latest USB modem.

17 years old.3 G broadband experience is the same broadband at home?
At present, the ordinary families broadband speed up to 8 bits, which is more than the 3 G broadband, however browsing experience is very similar.For the foreseeable future, the fixed-line broadband.

18 years old.I can use data allowance abroad?
A: global data roaming by default is the only tariffs, with it you can leave.For all other duties, please contact information and activate the roaming.